• Orders processed within 1–2 business days (Mon–Fri, excluding public holidays)
• Orders after 12:00 PM PST may process next business day
• Confirmation + tracking email sent on dispatch
• During peak periods (sales, launches): up to 3 business days — customer notified by email

Delivery times are estimates from dispatch date. We are not responsible for carrier delays.

• Tracking number sent via email once dispatched
• Track at Track Order page or on carrier website
• Tracking updates may take 24–48 hours after label creation

• If marked "delivered" but not received: check neighbors + local post office first
• Contact us within 7 days at support@elevateathletics.com
• For damaged items: email photos within 48 hours of delivery

• No PO Box delivery for Overnight orders
• Some remote locations may not be serviceable